top of page
  • Black Facebook Icon
  • icn_shoppee_black
  • icn_bukalapak_black
Return Policy

Returns and refunds are fully accepted over defective or faulty products.

Only size exchanges are accepted (color / collection / type of goods could not be exchanged).

Please ask our customer service to check on the product's availability.

Terms & Conditions
  • The claim should be informed to Us within 72 hours (maximum) after the package is delivered to your address.

  • You will receive a Return Form after we got your claim. Send the form back to Us with the delivery receipt within 48 hours (maximum).

  • Send the package and the Return Form to TITIEN SOEDARSA address at Jl. Ketintang Selatan III No.31, 60231, Surabaya, Indonesia.

  • The returning process will proceed in 24 hours after we received your package.

  • If the item is not available for returning and exchange, we will process the refund.

  • Make sure the product is in good condition with no signs of it being used and the hangtag is not removed.

  • We could not accept your claim on any of our merchandise that does not comply with the returning/exchange terms and conditions.

  • All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable for any reasons except defective or faulty product (if it’s not stated) and shipping error.

  • For SALE items with defective/ faulty product or shipping error, will be refunded with a shopping voucher.

bottom of page